We want every booking to be stress-free. This policy explains what happens if you need to change or cancel, and how refunds are processed.
Experiences booked online (river cruises, husky rides, circus, helicopter flights, tank driving and similar) can be cancelled free of charge up to 48 hours before the start time. Cancellations later than 48 hours, or no-shows, may be charged in full. If the supplier cancels an activity because of weather or safety, we offer a new date or a full refund.
Transfers can be cancelled free of charge up to 24 hours before pick-up. Cancellation within 24 hours is charged at 50%; cancellation within 3 hours or a no-show is charged in full. Flight delays are tracked by your driver and do not count as a late cancellation.
Each hotel has its own cancellation conditions (free-cancellation, partially refundable or non-refundable rates). The exact conditions are shown in your booking confirmation before you pay, and they take precedence over this general policy.
Tailor-made tours and multi-day packages are confirmed with a written quotation that states the deposit and cancellation schedule. As a general rule: more than 30 days before arrival — deposit refunded minus any non-refundable supplier costs (train and flight tickets, event tickets, non-refundable hotel rates); 15–30 days — 50% of the package price; less than 15 days — 100%.
Airport VIP services, event tickets, train and flight tickets are purchased from third parties in your name and are generally non-refundable once issued, unless the provider’s rules allow otherwise.
Send your request by email to info@zeentravel.net or on WhatsApp to +7 936 132-31-17 with your booking number (ZT-xxxx). The date and time we receive your written request is the cancellation date.
Approved refunds are returned to the same card or account used for payment within 10 working days after confirmation of the cancellation. Bank or card-issuer processing times and any currency conversion differences are outside our control.
Date or participant changes are free when the supplier can accommodate them; any price difference is charged or refunded. We always try to find a solution before applying cancellation fees.
